Cancellation


We advise the customer to carefully read this information before making a reservation.

If no cancellation is shown on the booking form or the booking confirmation page, the following cancellation charges will be levied:

  • Up to 48 hours before begin of the activity: 100% refund
  • 24 – 48 working hours before begin of the activity: 50% refund
  • Under 24 working hours before begin of the activity or no-show: no refund

The refund will be made within 20 working days by crediting the credit card used.

If the credit card payment before the use of the booked service is not honored or revoked, this will be considered as a booking cancellation and cancellation fees will apply. Further claims for damages are reserved.

Extraordinary Cancellation

The supplier can cancel the activity without adherence to the cancellation period if weather conditions, governmental actions, unforeseeable or unavoidable external circumstances endanger or make carrying out the activity impossible or substantially more difficult.

This is done under exclusion of any compensation for damages or other claims under what legal basis whatsoever.

Personal Responsibility for Insurance

Insurance is not included in the price. You are personally responsible for a sufficient insurance coverage. The extent of insurance need depends on the booked activity. JBT Direct Limited does not accept liability for loss, injury or death incurred on any excursion, tour or activity.